Terms & Conditions Questions Answered
No. Closing your account does not forfeit your wallet balance. You can withdraw all remaining funds via DANA, OVO, GoPay or QRIS using the same withdrawal flow as normal play. Pending withdrawals continue processing after closure. Your account stays closed until you request reactivation.
We archive your data securely for seven years to meet regulatory and tax obligations. You can request early deletion of non-essential details by emailing support with your account number. Essential transaction records stay for the full seven-year period.
No. Our terms allow one account per person. Opening duplicate accounts violates the terms and may result in account suspension and forfeiture of balance. If you forget your login, use the password-reset link on the login page instead of creating a new account.
Your account access depends on local law. We support play where Indonesian law permits. Your account dashboard shows your regional status at login. Contact support if you're unsure whether your location qualifies under our operating terms.
No. The same terms apply whether you play on desktop, mobile browser or our app. However, payment processing may vary slightly by device — app deposits via DANA sometimes clear faster than browser transactions, but both use the same verification rules.
Minimum deposit amounts and maximum withdrawal periods are set per region and per player based on account age and verification level. Log into your account and navigate to Wallet to see your current deposit cap and withdrawal timeline. These limits are reset or adjusted under the terms when you reach certain milestones.
No. We must notify you in writing of material term changes at least 14 days before they take effect. You'll see a notification banner at login. If you do not accept the change, you may close your account and withdraw your balance before the new terms activate.
